Return & Refund Policy

Last Updated: 26 August 2026

At Urban9Club, we want you to have a smooth shopping experience. Please read our return and refund policy carefully before placing an order.

1. Returns

We accept returns only in the following cases:

• The product received is damaged or defective.
• The wrong product was delivered.
• The product received is significantly different from the product description.

Return requests must be submitted within 7 days of receiving the order.

To request a return, please contact us with your Order ID and clear photos/videos showing the issue with the product.

2. Unboxing Video

For damaged, defective, or incorrect products, customers are strongly recommended to record an unboxing video from the beginning of opening the package.

This may be required to verify damage, missing items, or incorrect products.

3. Non-Returnable Items

We do not accept returns for:

• Change of mind.
• Incorrect size/colour selected by the customer, where applicable.
• Products that have been used, damaged, altered, or washed by the customer.
• Products without their original packaging, where applicable.
• Normal minor variations that do not affect the functionality of the product.

4. Refunds

Once the returned product is received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be processed to the original payment method used for the order.

Refund processing may take 5–7 business days after approval, depending on the payment provider or bank.

5. Damaged or Wrong Products

If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery.

After verification, we may offer:

• A replacement product, or
• A refund, depending on the circumstances and product availability.

6. Return Shipping

If the return is due to our error, such as receiving a wrong, damaged, or defective product, we will provide appropriate return instructions.

For other return requests, return shipping costs may be the responsibility of the customer.

7. Order Cancellation

Orders can be cancelled only if the order has not yet been processed or shipped.

Once an order has been shipped, cancellation may no longer be possible.

8. Failed Delivery / Refused Orders

If an order cannot be delivered because of an incorrect address, unavailable recipient, or refusal to accept the package, additional shipping or handling charges may apply where applicable.

9. Contact Us

For return or refund requests, please contact our support team with:

Order ID:
Name:
Reason for return:
Photos/Videos of the product:

We will review your request and respond as soon as possible.

Urban9Club reserves the right to reject return or refund requests that do not meet the conditions mentioned in this policy.